Privacy Policy

Welcome to 77hoki's Privacy Policy. This document explains in detail how we collect, use, disclose, store, and protect your personal information when you access or use our online gaming platform at https://77hoki.cam. We recognize that privacy is a fundamental right, and we are dedicated to handling your data responsibly, transparently, and securely.

This Privacy Policy applies to all users of the 77hoki platform, regardless of whether you are a registered account holder, a casual visitor browsing our site, or a prospective user exploring our services. By creating an account, making a deposit, placing a wager, or simply navigating our website, you consent to the data practices described in this policy.

We encourage you to read this Privacy Policy carefully and to revisit it periodically, as we may update it from time to time to reflect changes in our data processing practices, legal obligations, or technological capabilities. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

For the purposes of applicable data protection laws, 77hoki is the data controller responsible for the personal information you provide to us and the data we collect through your use of our platform. This means we determine the purposes and means of processing your personal data.

If you have any questions, concerns, or requests related to how 77hoki processes your personal data, you may contact our Data Protection Officer at the email address provided in Section 15 of this Privacy Policy. We are committed to responding to all privacy-related enquiries within 72 hours during normal business operations.

77hoki collects several categories of personal information to provide you with a secure, compliant, and personalized gaming experience. The specific data we collect depends on how you interact with our platform:

77hoki obtains personal data through the following methods:

• Direct Provision: You voluntarily provide information when you register an account, complete KYC verification, make a deposit, request a withdrawal, contact customer support, or update your account settings.
• Automated Technologies: We automatically collect certain technical data through cookies, web beacons, server logs, and similar tracking technologies as you navigate the 77hoki platform. This includes your IP address, browsing patterns, and device information.
• Third-Party Sources: We may receive information from payment processors (banks, e-wallet providers), identity verification services, fraud prevention databases, and gaming software providers to verify your identity and secure your account.
• Public Sources: In limited circumstances, we may supplement our records with publicly available information to comply with AML (Anti-Money Laundering) regulations or to verify data you have provided.

We process your personal data for the following specific purposes, all of which are necessary to provide you with a secure, compliant, and high-quality gaming experience:

• Account Management: To create and maintain your 77hoki account, authenticate your identity, and provide access to our gaming services.
• KYC & AML Compliance: To verify your age (21+ requirement), identity, and address in accordance with our international gaming licence obligations and to detect and prevent money laundering, fraud, and other financial crimes.
• Transaction Processing: To process deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja, and to process withdrawal requests to these same payment methods.
• Gaming Services: To enable you to place bets on sports (including BRI Liga 1, EPL, La Liga, Champions League, AFF Cup), play casino games, participate in togel draws, access live dealer tables, and engage with all other gaming features on the platform.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gaming behaviour, to enforce deposit limits, loss limits, and self-exclusion requests, and to provide timely intervention when risk indicators are detected.
• Customer Support: To respond to your enquiries, resolve disputes, assist with technical issues, and provide 24/7 Indonesian-speaking support via email and live chat.
• Marketing & Promotions: To inform you of bonuses, reload offers, cashback promotions, VIP perks, and seasonal campaigns — always on an opt-in basis and with easy unsubscribe options.
• Security & Fraud Prevention: To detect and prevent unauthorised account access, collusion, bonus abuse, duplicate accounts, arbitrage betting, and other prohibited activities outlined in our Terms & Conditions.
• Platform Improvement: To analyze user behaviour, identify popular games, optimize website performance, fix bugs, and enhance the overall user experience on 77hoki.
• Legal Obligations: To comply with applicable laws, respond to lawful requests from authorities, and fulfil our regulatory reporting requirements under our gaming licence.

Under applicable data protection laws, 77hoki must have a valid legal basis for processing your personal data. We rely on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services, account management, and payment processing functions you requested when you registered your account.
• Legal Obligation: Processing is required to comply with laws and regulations governing online gaming, including KYC requirements, AML monitoring, age verification, responsible gaming duties, and reporting obligations to our licensing authority.
• Legitimate Interest: Processing is necessary for 77hoki's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and internal business operations, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where applicable law requires consent (for example, for optional marketing communications), we obtain your explicit, freely given, and informed consent before processing your data for that purpose. You may withdraw consent at any time by adjusting your account settings or contacting support.

77hoki does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your data with trusted third-party service providers and partners in the following limited circumstances:

• Payment Processors: Your financial data is shared with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. These entities operate under strict data protection and PCI-DSS compliance standards.
• Gaming Software Providers: Data related to your gameplay may be shared with our licensed casino game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) and sportsbook data suppliers to deliver game content, settle bets, and operate live dealer tables.
• KYC & Fraud Prevention Services: Identity verification, document authentication, and fraud risk assessment may be performed by specialized third-party compliance providers who access your identity data solely for verification purposes.
• Marketing Partners: If you opt in to promotional communications, we may share limited data (email address, first name, promotional preferences) with our email service providers to deliver bonuses and campaign notifications.
• Legal & Regulatory Authorities: We may disclose your data to government bodies, courts, law enforcement agencies, or our gaming licence regulator when legally required to do so, or when necessary to protect the rights, property, or safety of 77hoki, our users, or the public.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of 77hoki's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

77hoki retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, regulatory, tax, accounting, or reporting requirements. Our standard retention periods are as follows:

• Active Account Data: Retained for the entire duration your account is active, plus 12 months after account closure to allow for any post-closure disputes or chargebacks.
• Financial & Transaction Records: Retained for a minimum of 7 years after the last transaction, in accordance with AML regulations and tax record-keeping obligations.
• Identity Verification Documents: Retained for the duration of your account's active status plus 5 years, or longer if required by our gaming licence authority.
• Gaming History & Bet Records: Retained for 5 years to support responsible gaming analysis, dispute resolution, and regulatory audit requirements.
• Support Communication Logs: Retained for 3 years for quality assurance, training, and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent, unsubscribe, or request deletion, after which it is removed within 30 days.
• Technical Logs & Cookie Data: Typically retained for 12 months for security monitoring and analytics, unless a longer period is required for fraud investigation.

Once the applicable retention period expires, we securely delete or anonymize your personal data so that it can no longer be attributed to you as an individual.

77hoki employs industry-leading technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using the same military-grade encryption technology trusted by banks and financial institutions worldwide.
• Secure Password Storage: User passwords are hashed using bcrypt or equivalent cryptographic algorithms with salt, meaning even 77hoki staff cannot access your plaintext password.
• Two-Factor Authentication (2FA): Available as an optional account security layer for users who want extra protection when logging in or initiating withdrawals.
• Firewalls & Intrusion Detection: Our network infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for suspicious activity 24/7.
• Data Segregation: Your funds are held in segregated bank accounts separate from 77hoki's operational funds, and personal data is stored on secure servers with restricted access.
• Regular Security Audits: We conduct annual third-party penetration testing and vulnerability assessments to identify and remediate potential security weaknesses.
• Employee Training: All 77hoki staff with access to personal data undergo mandatory privacy and security training and are bound by strict confidentiality agreements.
• Incident Response Plan: In the unlikely event of a data breach, we have a documented incident response protocol to contain the breach, notify affected users within 72 hours, and report to the relevant data protection authorities as required by law.

While we implement robust security measures, no system can be 100% secure. You also play a critical role in protecting your account by using a strong, unique password, enabling 2FA, and never sharing your login credentials with anyone.

77hoki uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. A cookie is a small text file placed on your device that helps us recognize you on return visits.

Types of cookies we use:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, authentication, security, and load balancing. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language selection, timezone (WIB/WITA/WIT), and display settings to provide a more personalized experience.
• Performance & Analytics Cookies: Help us understand how users interact with the platform by collecting anonymized data on page views, session duration, popular games, and navigation paths. We use this data to improve user experience and identify technical issues.
• Marketing Cookies: Track your response to promotional campaigns and enable personalized bonus offers. These are only active if you have opted in to marketing communications.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may limit certain features on the 77hoki platform. For more information on cookies and how to control them, visit www.allaboutcookies.org (informational reference only — not a clickable link per site guidelines).

Under applicable data protection laws, you have the following rights regarding your personal data held by 77hoki:

• Right of Access: You may request a copy of the personal data we hold about you, including details of how it is processed and with whom it is shared.
• Right to Rectification: If you believe any of your personal data is inaccurate or incomplete, you may request that we correct or update it. You can update most details directly in your account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. Note that we may be legally required to retain certain data even after a deletion request (e.g., financial records for AML compliance).
• Right to Restriction of Processing: You may request that we limit how we use your data in specific situations, such as while we verify the accuracy of disputed data.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) to transfer to another service provider.
• Right to Object: You may object to processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interest by contacting us with your specific objection.
• Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: If you believe 77hoki has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, please contact us at [email protected] (plain text only — not a clickable link). We will respond to all rights requests within 30 days, or within the timeframe required by applicable law in your jurisdiction.

77hoki is strictly committed to preventing underage gambling. Our platform is intended exclusively for individuals aged 21 years or older, in compliance with Indonesian legal standards and our international gaming licence requirements.

We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we discover that we have inadvertently collected data from an underage user, we will immediately delete that data, void any associated gaming activity, and permanently close the account.

If you are a parent or guardian and believe that your child under 21 has provided personal information to 77hoki, please contact us immediately at [email protected] so we can take appropriate action.

77hoki operates as an international online gaming platform with infrastructure and service providers located in multiple jurisdictions. As a result, your personal data may be transferred to, stored in, and processed in countries outside Indonesia, including jurisdictions that may not offer the same level of data protection as Indonesian law.

When we transfer your data internationally, we implement appropriate safeguards to ensure your information remains protected, including:

• Relying on jurisdictions recognized as providing adequate data protection standards.
• Implementing Standard Contractual Clauses (SCCs) or other legally approved data transfer mechanisms with our third-party service providers.
• Conducting due diligence on all overseas partners to verify they meet rigorous data security and privacy standards.

By using the 77hoki platform, you acknowledge and consent to the transfer of your personal data outside Indonesia for the purposes described in this Privacy Policy.

77hoki reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or technological capabilities. When we make material changes, we will notify registered users by email and display a prominent notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was published. Your continued use of the 77hoki platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or how 77hoki processes your information, please contact us through the following channel:

• Email: [email protected] (plain text only — not a clickable link)
• Subject Line: For privacy-related enquiries, please use the subject line "Privacy Enquiry" or "Data Protection Request" to ensure your message is routed to our Data Protection Officer.
• Response Time: We aim to respond to all privacy enquiries within 72 hours during normal business hours (WIB, UTC+7). Complex requests, such as data access or deletion requests, may take up to 30 days to process fully.

Our support team is available 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day (17 August). You may contact us in English or Bahasa Indonesia — our native Indonesian-speaking agents are here to assist you.